Account Manager (EU)

Location: Remote from any location within the EU; CET/CEST working hours with some overlap with APAC and MENA colleagues.

Company

hirify.global is an AI-powered business messaging platform for managing customer conversations across chat, calls, and email.

What you will do

• Build the Account Management function and evolve the EU playbook from the ground up.
• Drive expansion revenue through usage growth, plan upgrades, monthly-to-annual conversions, and multi-location rollouts.
• Improve adoption through onboarding, best practices, AI agents, and activation rescue for customers stalled on WhatsApp Business setup or compliance questions.
• Identify at-risk behavior, reduce cancellations, and stabilize high-potential accounts without a dedicated contact.
• Analyze EU cancellations, document root causes, and share insights with product and revenue leadership.
• Track account interactions and measure AM impact using usage, billing, retention, and expansion data.

Requirements

• At least 2 years of experience in B2B SaaS Account Management, Customer Success, or Sales with ownership of revenue, expansion, or retention targets.
• Experience managing a portfolio of 50–100 accounts and prioritizing high-impact opportunities.
• Fluent English and Spanish, with the ability to lead customer conversations and onboarding in both languages.
• Based in the EU and comfortable working CET/CEST hours with some APAC and MENA overlap.
• Working knowledge of the European business landscape, GDPR, data residency, SaaS adoption, and messaging channels.
• Data-driven, proactive, and comfortable operating while the playbook is still being developed.

Nice to have

• German, French, Italian, or Portuguese language skills.
• Familiarity with how European businesses use WhatsApp and other messaging channels.

Culture & Benefits

• Founding role with direct exposure to the executive team and influence over the function’s design.
• Clear growth path to build the EU playbook and develop a team around it.
• Base salary plus variable compensation tied to expansion revenue and retention performance.
• Ownership of an early-stage role within a profitable and well-funded company.
• Flexible, remote-friendly environment focused on sustainable performance.