Associate Director of Training - Patient Support Services

Location: Cambridge, MA, United States; US and Puerto Rico residents only. The role requires 15% field-based travel.

Salary: $123,750–$178,750 annually.

Company

hirify.global is an R&D-driven biopharmaceutical company developing medicines and vaccines for immune challenges, rare diseases, blood disorders, cancers, and neurological conditions.

What you will do

• Design, plan, and execute new-hire onboarding, product-launch, and ongoing Patient Support Services training programs.
• Develop and deliver training through eLearning, live meetings, classroom sessions, virtual training, and on-demand courses.
• Build training strategies, curricula, content, coaching programs, and field-based assessments with subject matter experts and cross-functional stakeholders.
• Deploy and support a certified trainer network and provide train-the-trainer experiences.
• Track attendance, feedback, metrics, budgets, schedules, and the business impact of training programs.
• Manage training material reviews, regulatory and legal compliance integration, agency relationships, and national and regional meeting training.

Requirements

• BA/BS degree required, preferably in life sciences.
• 5+ years of relevant Patient Support Services experience in the pharmaceutical or biotech industry.
• Experience leading training efforts involving product launches, specialty pharmacy, healthcare, reimbursement, patient education, case management, or customer engagement.
• Experience with adult learning principles, instructional design, distance learning, learning management systems, eLearning, and virtual classroom technology.
• Strong facilitation, presentation, communication, collaboration, influence, project management, budgeting, and prioritization skills.
• Must be a US or Puerto Rico resident; 15% field-based travel is required.

Nice to have

• Experience building learning journeys for Patient Education, Case Management, Field Reimbursement, or Community Relations and Education Manager roles.
• Training experience in rare diseases, rare blood disorders, neurology, rheumatology, immunology, diabetes, or oncology product launches.

Culture & Benefits

• Work alongside a supportive, future-focused team pursuing healthcare innovation.
• Career growth opportunities through promotion or lateral moves in the US and internationally.
• Rewards package recognizing employee contributions.
• Healthcare, prevention, wellness, and family benefits, including at least 14 weeks of gender-neutral parental leave.