Sales Operations Training and Support Specialist (Salesforce)

Location: New York, United States of America; hybrid working model

Annual base salary: $70,000–$80,000

Company

hirify.global is a global research publisher providing technology-enabled products, platforms, and services for researchers, health professionals, and educators.

What you will do

• Provide day-to-day support for Salesforce and Docomotion and resolve system-related user issues.
• Identify training needs, knowledge gaps, and opportunities to improve business systems and user experience.
• Drive Salesforce adoption and support change management initiatives.
• Deliver user training and create guides, videos, simulations, and other learning materials.
• Communicate system updates and best practices through internal channels.
• Participate in testing, quality management, validation of new functionality, bug fixes, and continuous improvement initiatives.

Requirements

• Bachelor's degree, preferably in Business, Information Systems, or a related field.
• 1–3 years of experience in Salesforce support, CRM administration, Sales Operations, user enablement, training delivery, or business systems support.
• Working knowledge of Salesforce and the ability to troubleshoot user issues and support system adoption.
• Advanced Microsoft Excel skills for data analysis, trend identification, and process improvement.
• Strong communication, analytical, problem-solving, organizational, collaboration, and prioritization skills.
• Strong attention to detail and experience with testing, validation, quality assurance, or continuous improvement.

Nice to have

• Familiarity with SAP ERP, Docomotion, WalkMe, or similar business applications.
• Experience developing and delivering training materials, user documentation, knowledge resources, or adoption initiatives.

Culture & Benefits

• Support sales teams across the Americas while collaborating with colleagues worldwide.
• Medical, dental, and vision coverage.
• 401(k) with company match and contribution.
• Hybrid office policy, summer hours, paid time off, flexible spending, and commuter programs.
• Life insurance, disability coverage, tuition assistance, family-friendly benefits, employee assistance, and employee discounts.
• Employee social networks and voluntary benefits including pet insurance and legal assistance insurance.