Sales Operations Customer Liaison (Life Sciences)

Location: US - Plainfield, Indiana, United States; general office setting

Salary: $50,000–$62,000 per year

Company

hirify.global Life Sciences provides automated biosample management solutions, genomic services, laboratory analysis, sample management and storage, informatics software, and consumables to pharmaceutical, biotechnology, academic, and healthcare organizations.

What you will do

• Manage client communications and serve as a primary contact for non-operational client change requests.
• Coordinate post-win activities, including contract, purchase order, name, and address changes.
• Monitor client inquiries, route requests to the appropriate departments, and coordinate responses with internal teams.
• Support billing inquiries by retrieving billing data and liaising with billing teams and client contacts.
• Coordinate with Sales and Sales Operations when updated quotes or contracts are required.
• Evaluate processes and recommend improvements to internal and external customer service.

Requirements

• High school diploma or equivalent required; bachelor's degree preferred.
• At least three years of relevant experience in customer service, customer support, sales operations, billing, finance, biobank operations, or a related field.
• Customer support experience required.
• Strong analytical, organizational, verbal, written, presentation, and attention-to-detail skills.
• Ability to work in a general office environment and follow Universal Precautions when working near potentially infectious or contaminated materials.

Nice to have

• Experience with Salesforce or a similar solution.
• Bachelor's degree.

Culture & Benefits

• Customer-focused culture centered on innovation, collaboration, accountability, teamwork, integrity, and employee value.
• Full-time employment with responsibilities spanning client service and cross-functional coordination.
• Work supporting life sciences systems, genomic services, and biosample management operations.