Customer Success Manager (PLM)

Location: Remote within the United States; applicants must be authorized to work in the United States. The role is associated with Andover, Massachusetts and requires up to 25% travel.

Salary: $140,000–$160,000 base annually, plus bonus eligibility.

Company

hirify.global provides digital thread, product lifecycle management, low-code, and engineering AI solutions through the hirify.global Innovator platform.

What you will do

• Guide enterprise subscribers through onboarding and adoption of hirify.global Innovator.
• Provide technical coaching on PLM usage, best practices, health checks, and performance benchmarks.
• Lead Get Well Plans and coordinate with support teams to resolve technical issues.
• Partner with Sales on renewals and expansion opportunities.
• Coordinate Product, Engineering, Support, and other internal teams around customer goals.
• Develop internal tools, templates, and processes that improve the customer experience.

Requirements

• 5–7+ years of experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software.
• Strong understanding of PLM, CAD, or engineering design methodologies.
• Strong technical acumen, problem-solving, communication, and relationship-building skills.
• Experience managing escalations and coordinating cross-functional resolutions.
• Ability to work independently in a fast-paced, collaborative environment.
• United States work authorization is required.

Nice to have

• Background in engineering, product development, or enterprise software implementation.
• Experience working with global teams and enterprise customers.

Culture & Benefits

• Flexible paid time off, company-paid holidays, and a dedicated Global Wellness Day.
• 401(k) plan with company match.
• Medical, dental, and vision insurance with employer contributions and deductible reimbursement.
• Company-paid life insurance and short- and long-term disability coverage.