Sr. Technical Account Manager - Public Sector/Gov (Remote)

Location: USA - Remote; travel of up to 25% required.

Base salary: $110,000–$160,000 per year, with eligibility for bonuses, equity grants, and benefits.

Company

CrowdStrike is a cybersecurity company providing an AI-native platform that protects organizations from breaches and processes large-scale security data.

What you will do

• Serve as the primary technical contact for Premium Support customers and augment support teams.
• Onboard customers to CrowdStrike platforms and conduct health checks, product training, and best-practice sessions.
• Research technical issues, provide recommendations and action plans, and drive support cases to resolution.
• Lead escalations and coordinate cross-functional groups, including development engineers and internal technical experts.
• Advocate for customer feedback, create reusable knowledge-base content, and share technical best practices.
• Identify renewal risks, support account expansion opportunities, and collaborate with sales and internal teams.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience with Windows Server operating systems and knowledge of enterprise web technologies, security, and modern infrastructure.
• Strong customer service, communication, technical problem-solving, and relationship-building skills.
• Ability to engage with stakeholders from Security Operations Centers through the C-suite.
• Ability to travel up to 25%.
• Experience using AI technologies to improve decision-making, workflows, efficiency, and business outcomes.

Nice to have

• Computer Science degree or equivalent.
• CISSP or ITIL certification.
• 3+ years of Customer Success, Support, or Technical Account Management experience in a SaaS organization.
• Expertise in Linux and Mac platforms.
• Python scripting and REST API experience.

Culture & Benefits

• Flexible work environment with an emphasis on autonomy and responsible AI adoption.
• Health and wellness programs, paid vacation and holidays, and paid parental and adoption leave.
• Professional development opportunities for employees at every level.
• Employee networks, geographic groups, and volunteer opportunities.
• Compensation includes bonuses, equity awards, health insurance, 401(k), and paid time off.

Hiring process

• Additional background and fingerprint checks are required periodically for government customer work.
• CrowdStrike participates in the E-Verify program.