Senior Technical Account Manager (AI)

Location: Remote within the US, with travel to customer sites across the US one week in four.

Base salary: $160,000–$180,000 per year depending on location and experience, plus up to 15% performance bonus and equity.

Company

hirify.global builds AI software that turns complex documents and business data for real-asset investment firms into structured intelligence and practical workflows.

What you will do

• Own adoption, account health, expectations, and success plans for a small portfolio of enterprise customers.
• Build customer-specific skills, templates, connectors, and workflows for investment, asset-management, deal, and finance teams.
• Teach customer teams to create and maintain their own workflows through in-person and remote enablement.
• Manage scope, push back on unsuitable bespoke requests, and secure the data, connectors, time, and champions needed for successful implementation.
• Represent customer needs to engineering and product leadership with clear reproductions, priorities, and account context.
• Identify renewal and expansion opportunities while travelling to customer sites across the US.

Requirements

• Several years of experience owning enterprise customers at a technology business in account management, customer success, or implementation.
• Fluency in financial concepts including IRR, NOI, cap rates, waterfalls, and real-estate and investment terminology.
• Hands-on experience configuring, integrating, or building on software platforms, with examples of customer-facing work.
• Daily, critical use of AI tools and a clear understanding of their limitations.
• Excellent written and spoken communication, including experience handling difficult customer conversations.
• Willingness to travel within the US one week in four.

Nice to have

• Financial-services or investment-banking experience before moving into technology.
• Commercial real-estate experience with investment managers, brokers, lenders, or REITs.
• Pre-sales, solutions, or forward-deployed experience with an AI or data product.

Culture & Benefits

• Series A environment with direct access to founders and ownership of strategically important accounts.
• US health, dental, and life insurance with a 401(k) plan.
• Generous paid time off and a two-week company shutdown in December.
• Enhanced parental leave: 14 weeks for the primary caregiver and six weeks for the secondary caregiver.
• Travel costs covered for customer-site work.

Hiring process

• Submit a written, anonymized example of a difficult customer conversation.
• Provide an example of something built on a technical platform and used by a customer.
• Supplement the application with a Loom or video recording describing the examples.