Help Desk Specialist (Lending Systems)

Location: Evansville, Indiana, United States — hybrid

Company

hirify.global provides personal loans, credit cards, and other financial products focused on responsible access to credit for nonprime customers.

What you will do

• Serve as the first point of contact for business support through voice and chat channels.
• Provide Level 1 troubleshooting for lending and servicing platforms.
• Resolve login, permissions, configuration, and connectivity issues.
• Document tickets, troubleshooting steps, screenshots, logs, and findings accurately.
• Manage multiple support tickets while meeting service-level expectations in a fast-paced call center.

Requirements

• High school diploma or GED.
• Customer-service mindset and strong problem-solving skills.
• Ability to learn financial and technical systems quickly.
• Calm, professional communication with clients under pressure.
• Strong attention to detail and accurate documentation skills.
• Ability to adapt to changing technology, processes, and business priorities.

Culture & Benefits

• 10-week training program and access to an established troubleshooting knowledge base.
• Flexible hybrid scheduling with a mix of days and evenings, plus at least one Saturday per month.
• Collaborative environment with regular coaching-focused one-to-ones and development feedback.
• Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
• Up to 4% matching 401(k), employee stock purchase plan, tuition reimbursement, paid time off, sick leave, paid holidays, and paid volunteer time.