Service Delivery Technician I

Location: Allen, TX, United States; onsite work required

Company

hirify.global provides client support and facility operations services through its technology infrastructure sites.

What you will do

• Serve as a central point of contact for clients by answering calls, monitoring email requests and alerts, and recording activity in the ticketing system.
• Resolve non-complex IT and facility requests, take ownership of problems, open changes, and follow up on open tickets.
• Receive, unpack, prepare, ship, load, and unload materials, while completing shipping and receiving reports.
• Manage inventory and the internal transport of equipment, supplies, cabling, furniture, tools, locks, and related materials.
• Troubleshoot critical infrastructure issues using test equipment and assist with racking and unracking customer equipment.
• Escort clients and visitors, rotate or exchange tapes, and support janitorial, inventory, and other internal department tasks.

Requirements

• 0–1 years of customer service experience in a technology company or 2 years of technical experience in a customer-centric company.
• High school diploma or GED equivalent; a college degree is preferred, with equivalent work experience considered.
• Strong verbal and written communication, customer service, problem-solving, decision-making, PC, word-processing, and spreadsheet skills.
• Ability to learn independently, manage multiple projects, and adapt to shifting workloads in a fast-paced environment.
• Ability to work onsite for extended hours during emergencies and participate in an on-call rotation.
• U.S. citizenship may be required for a government contract or security clearance.

Culture & Benefits

• Customer-focused work with direct client interaction.
• Work includes onsite facility operations, considerable walking, bending, and standing.
• Ability to lift equipment and supplies weighing up to 50 pounds.
• Reasonable accommodation is available for qualified individuals with disabilities.