IT Support Desk Analyst

Location: Tupelo, Mississippi, United States; onsite in the office with no exceptions. Colleagues are expected to be in the office at least four days per week.

Company

hirify.global is a banking organization providing financial products and services.

What you will do

• Provide technical assistance for enterprise computer systems, hardware, and software through telephone and instant messaging.
• Respond to queries, run diagnostic programs, isolate problems, and implement solutions.
• Deliver prompt, accurate customer service and provide end-user assistance.
• Document customer issues and required information, and follow up to confirm resolution.
• Maintain knowledge of Huntington products, services, technology, and procedures.
• Partner with internal support groups and contribute to initiatives that improve the service desk.

Requirements

• At least 1 year of IT support, customer service, and/or call center experience, including a combination of professional experience, internships, academic projects, or coursework.
• Associate's degree; a minimum of 3 years of experience in an IT support-related role may be accepted instead of the degree.
• Professional verbal communication skills and the ability to resolve complex customer problems using computer screens and reference materials.
• Ability to handle irate customers professionally, use a headset, and sit for long periods.
• Experience with Microsoft Office applications and the Internet.
• Availability for daytime and evening hours during the week and some weekends as part of the normal permanent schedule.
• Applicants must already be authorized to work full-time in the United States; immigration sponsorship is not available.

Nice to have

• Previous banking environment experience.
• A+ or Network+ certification.
• HDI certification.

Culture & Benefits

• High-volume service environment focused on outstanding service and strong relationships with colleagues.
• Individual and team work against call handle time, availability, and quality goals.
• Office-based workplace with regular collaboration and connection among colleagues.
• Position is non-exempt and eligible for overtime pay.