Support Engineer

Location: Franklin, Wisconsin, United States; hybrid

Salary: $60,880–$91,320 per year; geographic-specific ranges may apply.

Company

hirify.global is a company focused on putting clients' interests at the center of its business.

What you will do

• Open, document, troubleshoot, and resolve customer incidents and technical requests.
• Respond to customer inquiries with prompt, professional, and empathetic support.
• Use knowledge bases and troubleshooting tools to provide solutions and workarounds.
• Identify recurring customer-facing trends and collaborate on problem management.
• Recognize support-level responsibilities and escalate incidents when appropriate.

Requirements

• Associate or bachelor's degree in computer science, information technology, management information systems, or a related field; focused IT training or relevant direct experience may also qualify.
• Experience in a technical or non-technical customer support role.
• Technical aptitude and the ability to logically analyze and solve customer technology issues.
• Strong verbal and written interpersonal skills.
• Customer-centric mindset, self-motivation, willingness to learn, and ability to work collaboratively.

Culture & Benefits

• Hybrid work environment.
• Equal opportunity workplace welcoming talented individuals from all backgrounds.
• Environment supporting creative ideas, professional challenges, leadership, and personal development.