Italian-Speaking Customer Support 24/7 (Travel Tech)

Location: Romania (Remote). The role operates on a 24/7 rotating shift schedule, including evenings, overnight shifts, weekends, and bank holidays.

Company

hirify.global is an international travel technology organization providing an online platform for travel agents.

What you will do

• Handle online reservations for hotels, flights, car rentals, transfers, and related travel services.
• Coordinate offline requests with internal departments and manage operational and administrative cases from start to finish.
• Resolve last-minute, on-the-spot, and complex booking cases involving multiple stakeholders.
• Support travel agents by phone, manage reservations with special requests, and operate several online systems simultaneously.
• Contact suppliers and other parties to negotiate customer needs and agree on effective resolutions.

Requirements

• Fluent Italian and English are required.
• Experience working in a B2B environment with travel agents or business professionals in the travel industry.
• Strong communication, customer service, problem-solving, and coordination skills.
• Ability to manage multiple tasks, activate available resources, and handle complex cases independently.
• Ability to adapt quickly to new technologies, products, systems, and procedures.
• Flexibility to work rotating shifts, including evenings, nights, weekends, and bank holidays.

Culture & Benefits

• Remote work from Romania.
• 24/7 shift rotation with schedules ranging from morning shifts to overnight shifts.
• Customer-focused, independent, self-motivated, patient, and results-oriented working environment.