Associate Onboarding Specialist (Italian)

Location: London, United Kingdom. Hybrid work model with an expectation of working from the office two days per week.

Company

hirify.global provides restaurant technology that helps restaurant partners manage their operations and enables diners to discover and book restaurants.

What you will do

• Review account, sales, restaurant, and operating information using documented procedures.
• Complete administrative and setup activities, including maintaining accurate ownership, notes, records, tasks, milestones, and next actions in Salesforce.
• Collect customer information and initial assets, and support profile and system configuration.
• Direct accounts to the appropriate onboarding path and prepare information for the receiving Onboarding Specialist.
• Identify missing or inconsistent information, communicate with restaurant partners and internal teams, and escalate risks or exceptions.
• Complete product, process, quality, and role training, including coaching, calibration, shadowing, and quality reviews.

Requirements

• Native-level Italian and fluent English are mandatory.
• Experience in customer service, hospitality, restaurant operations, onboarding, implementation, account support, or a related operational environment.
• Experience supporting software setup, customer onboarding, implementation, or technical troubleshooting.
• Strong organization, follow-through, attention to detail, communication, and deadline management.
• Ability to follow structured processes, recognize incomplete or inconsistent information, ask questions, and escalate risks.
• Ability to learn Salesforce, collaboration tools, spreadsheets, and approved AI tools.

Nice to have

• Direct restaurant or hospitality experience.
• Experience using Salesforce or another CRM, workflow, or case-management system.

Culture & Benefits

• Five weeks of paid vacation, paid parental leave, birthday time off, and paid volunteer time.
• Private health and dental insurance, pension contributions, income protection, and life assurance.
• Company-paid therapy sessions, Headspace subscription, an annual company-wide week off, and an Employee Assistance Program.
• Work from almost anywhere for up to 20 days per year, subject to the hybrid workplace model.
• Development dollars, leadership development, on-demand learning, employee resource groups, and travel discounts.
• Free lunch two days per week, discounted gym membership, Bike2Work, season ticket loan, and social events.

Hiring process

• Reasonable adjustments are available during the application, interview, and employment process.