Business Support Specialist

Location: Remote from Manila, Cebu City, or Davao City, Philippines

Company

hirify.global operates a technology-driven staffing marketplace that connects light industrial businesses with reliable workers and supports workforce management.

What you will do

• Provide rapid, responsive support for time-sensitive workforce and scheduling issues.
• Monitor daily scheduling and shift-management activities, proactively resolving operational problems.
• Serve as a trusted point of contact for businesses and help users navigate the hirify.global platform.
• Identify workflow improvements, develop standard operating procedures, and streamline operations.
• Resolve standard customer requests at scale and partner with Business Operations on complex cases.
• Work rotating shifts, including early mornings, late nights, weekends, and holidays, to support 24x7 coverage.

Requirements

• At least 1 year of professional experience in customer success, business support, or a similar role at a fast-growing company.
• Strong customer focus, empathy, communication, organization, and attention to detail.
• Ability to manage multiple priorities, meet tight deadlines, and execute quickly.
• Proactive problem-solving approach, ownership mentality, adaptability, and resilience in ambiguous environments.
• Availability for rotating schedules, including early mornings, late nights, weekends, and holidays.

Culture & Benefits

• Competitive pay with opportunities for growth and career development.
• Collaborative team environment focused on innovation and customer impact.
• Opportunity to help shape a new support function within a fast-growing technology company.
• Flexible work arrangements with rotating shifts.