DevOps Customer Support Engineer (Remote Europe)

Location: Remote Europe; Warsaw, Poland is listed as the company location.

Company

hirify.global provides an infrastructure orchestration platform for provisioning, configuration, governance, and deployment workflows.

What you will do

• Support customers through Slack, email, ticketing, live calls, and screen-sharing sessions.
• Reproduce reported issues, analyze logs, APM traces, and run history, and identify root causes.
• Debug SaaS and self-hosted deployments, including private workers, networking, autoscaling, TLS certificates, and OPA/Rego policies.
• Analyze Terraform, OpenTofu, Terragrunt, provider, output, and run-state behavior at the implementation level.
• Escalate reproducible technical cases to Product Engineering and communicate incidents, migrations, and platform changes to customers.
• Manage multiple complex issues, maintain documentation, share recurring problems with Product, and participate in after-hours on-call rotations.

Requirements

• 2–4 years of DevOps experience, including infrastructure as code, CI/CD, and Docker.
• 2–4 years of experience with at least one major cloud provider: AWS, GCP, or Azure.
• Hands-on experience with Linux environments and technical troubleshooting.
• Ability to provide step-by-step technical guidance and solve complex problems.
• Excellent written English communication skills.
• Ability to work remotely from Europe.

Nice to have

• Experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or in a similar role.
• Certifications in DevOps, infrastructure as code, cloud providers, or related technologies.

Culture & Benefits

• Remote-first and flexible work environment.
• Opportunities to contribute to cloud infrastructure management and the AWS partnership.
• Collaborative team focused on customer success.
• Competitive compensation package and work-life balance.

Hiring process

• Introductory video call with Talent Acquisition.
• Interview with the Head of Support Engineering, followed by a take-home exercise and technical interview.
• Cultural call with a Leadership team member and reference check.