Application Support Engineer (Support Level 1)

Location: Remote from anywhere in Brazil, subject to business needs and team alignment.

Company

hirify.global is a financial technology company providing software products and market-data infrastructure for buy-side and sell-side firms worldwide.

What you will do

• Provide technical support and integration guidance to B2B clients using dxFeed market-data products.
• Troubleshoot issues in high-load financial systems and monitor system health, performance, and software behavior.
• Investigate root causes, propose long-term solutions, and maintain accurate incident and resolution records.
• Participate in architecture discussions, documentation, procedures, system-level test plans, and product rollouts.
• Collaborate with developers, business analysts, technical writers, sales, legal, finance teams, market-data providers, exchanges, brokers, and trading firms.
• Train users and teammates while following security, quality, and compliance standards.

Requirements

• Interest in finance, including trading and investments.
• Experience working with clients globally and strong communication skills.
• Console skills and basic Linux or Unix knowledge, including Bash, configuration files, and logs.
• Basic knowledge of Java, Python, or C/C++.
• Basic understanding of networking, including IP and TCP, infrastructure, and computer science.
• Understanding of clouds, SaaS, IaaS, and scalable solutions, with the ability to work in a frequently changing and high-pressure environment.

Nice to have

• Understanding of the development lifecycle from client request through production rollout.
• Experience with production platforms and systems.
• Experience working continuously in large companies.
• Ability to propose improvements for the wider team and organization.

Culture & Benefits

• Hands-on work with low-level financial data, market infrastructure, proprietary products, and in-house systems.
• Opportunity to influence product development, architecture, and internal processes.
• Collaboration with an engineering-driven technical support team organized across three support levels.
• Employment through a CLT structure managed via Deel, with local labor compliance, INSS, FGTS, life insurance, and 30 calendar days of paid vacation per year.
• Meal voucher of BRL 40 per working day.