Client Support Specialist (B2B)

TL;DR

Client Support Specialist (B2B): Providing proactive, frontline support to workplace clients within a fast-paced marketplace, with an accent on resolving shift, payment, and platform-related issues via voice and email. Focus on critical thinking, maintaining accurate documentation in Zendesk, and collaborating cross-functionally to prevent churn and improve customer experience.

Location: Must be based in Canada, the UK, or the EU

Salary: $12,000 – $35,000

Company

hirify.global is a fast-growing, profitable Series C marketplace platform that connects on-demand talent with healthcare workplaces.

What you will do

• Deliver empathetic, real-time support to business clients via voice and email channels.
• Investigate and resolve complex cases regarding shift management, payments, and platform functionality.
• Utilize Zendesk and internal systems to maintain clear logs and accurate case documentation.
• Apply sound judgment to troubleshoot operational hurdles and improve internal workflows.
• Collaborate across teams including Billing and Account Management to ensure effective issue resolution.
• Maintain high standards of service while proactively identifying and escalating recurring process gaps.

Requirements

• Strong proficiency in professional English (spoken and written).
• Must be based in Canada, the UK, or the EU.
• Customer-centric mindset with high accountability for delivering results.
• Proactive problem-solving skills and the ability to think critically without relying solely on scripts.
• Experience in managing business-to-business customer relationships.
• Professional approach to handling sensitive issues with urgency and precision.

Culture & Benefits

• 100% remote work environment with a global team.
• Fast-paced startup culture that values autonomy, independence, and rapid professional growth.
• Meritocratic hiring process focused on problem-solving abilities rather than credentials.
• Opportunity to contribute to a high-impact product serving millions of shifts annually.

Hiring process

• Application, Case Study, Interview with Hiring Manager, Executive Interview, and Offer.