Client Support Specialist (B2B)

Location: Remote; listed for Canada, the UK, and the EU, with the role also stated as available from anywhere in the world

Annual compensation: $30,000–$45,000, depending on qualifications, experience, and geographic location.

Company

hirify.global operates an app-based marketplace connecting healthcare professionals with workplaces that need staff, supporting healthcare facilities and communities.

What you will do

• Support B2B workplace customers through voice and email.
• Resolve shift, payment, and platform-related issues in real time.
• Use Zendesk and the Clipboard portal to investigate cases, update records, write internal notes, and maintain documentation.
• Troubleshoot issues, apply or adapt workflows, and escalate cases when necessary.
• Work with Billing, Account Management, and Worker Operations to resolve customer issues.
• Identify recurring issues and process gaps to improve customer experience and internal operations.

Requirements

• Professional, clear spoken and written English is required.
• Customer-focused mindset with ownership of customer problems.
• Strong communication, critical thinking, and proactive problem-solving skills.
• Ability to maintain high standards and deliver consistent results.
• No specific degree is required; candidates of all experience levels may apply.

Culture & Benefits

• 100% remote work with the option to work from anywhere in the world.
• Remote-first environment with a fast-paced startup setting.
• Emphasis on curiosity, independence, growth, ownership, and high standards.
• Hiring process focused on practical skills and problem-solving ability rather than credentials alone.
• Opportunity to support workplace customers and contribute to healthcare operations.

Hiring process

• Application.
• Case study.
• Hiring manager interview, executive interview, and offer.