Customer Support Specialist (French-speaking)

Location: Remote (Hungary)

Company

hirify.global develops technology products supported by AI-driven tools and automation to help customers work more effectively.

What you will do

• Provide first-line support for LogMeIn ITSG products, including LogMeIn Rescue and LogMeIn Resolve, through calls, callbacks, email, and remote sessions.
• Lead customer issues end-to-end, troubleshoot problems, and aim for first-contact resolution.
• Document and manage cases in Salesforce and other support systems while meeting SLA requirements.
• Gather reproduction steps, screenshots, error messages, system information, and application logs for investigation.
• Collaborate with next-level support teams on complex technical issues and continue developing product knowledge.

Requirements

• French and English communication skills in both written and verbal forms.
• Previous experience in customer-facing IT support with strong troubleshooting, analytical, prioritization, and communication skills.
• Experience leading remote support sessions and accurately documenting technical issues and escalation details.
• User-level knowledge of Windows, macOS, Android, and iOS, with hands-on troubleshooting experience across endpoint, connectivity, and access issues.
• Knowledge of software installation and configuration, permissions, proxy and firewall issues, unstable networks, login problems, and basic MFA/SSO concepts.
• A collaborative mindset, adaptability, willingness to learn, and effective time management.

Culture & Benefits

• Comprehensive health benefits.
• Paid time off, holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days.
• Tuition reimbursement and instructor-led and on-demand learning programs.
• Wellness support through the Thrive Global Wellness Program, an Employee Assistance Program, a wellness app, and one-on-one coaching.
• Employee Resource Groups, community programs, charitable matching, and an inclusive workplace culture.