Web Hosting Customer Experience Specialist - French and English

Location: Remote; the position is anticipated to be performed outside of Ontario. Schedule follows Eastern Time (Toronto), with shifts from 2:00 AM–10:00 AM or 9:00 AM–5:30 PM.

Company

hirify.global operates specialist brands in business technology, infrastructure, channel commerce, web hosting, and related digital services.

What you will do

• Provide technical support by phone, email, tickets, and live chat.
• Troubleshoot website, email, and web hosting issues and explain solutions clearly.
• Install, configure, maintain, and repair content management systems such as WordPress.
• Explain DNS settings and web design tools in an accessible way.
• Handle or escalate pre-sales, sales, and billing inquiries, including scheduled callbacks.
• Support French-speaking customers and use AI tools to improve customer support.

Requirements

• Experience in technical support or a helpdesk role.
• Strong troubleshooting skills, particularly with websites and email systems.
• Strong written and verbal communication skills in English and French.
• Ability to work the required Eastern Time schedule.
• Experience with web hosting platforms is advantageous.

Culture & Benefits

• Remote-first work with colleagues across many countries.
• Competitive pay benchmarked against the markets where hiring takes place.
• Flexibility within the core hours required by the team.
• Opportunities for professional development and ownership of work.
• Access to AI tools and opportunities to experiment with them.