Customer Operations Representative, French-speaking (12-month FTC)

Location: Riga, Latvia, with some office time required for collaboration

Base salary: €15,600–€23,400

Company

hirify.global is a Mollie company providing bank payment solutions, including Direct Debit, real-time payments, open banking, and AI-powered tools for payment success and fraud reduction.

What you will do

• Act as the first point of contact for hirify.global users and partners through email, chat, and phone.
• Resolve customer queries and help users navigate the hirify.global product.
• Improve the customer onboarding experience and verify new accounts against platform guidelines.
• Support English- and French-speaking clients on a daily basis.
• Investigate problems and collaborate with Payment Operations, Engineering, Customer Success, and other internal teams.
• Build expertise in bank payments, Direct Debit, and open banking.

Requirements

• Strong communication skills for external and internal interactions.
• Proactive, investigative approach and the ability to learn complex ideas quickly.
• Tech-savvy mindset and eagerness to improve internal processes.
• Experience using Zendesk, Slack, and Jira.
• Fluent English and French required.
• Positive attitude toward change and teamwork.

Culture & Benefits

• Adaptive working arrangements and some office collaboration.
• Work away scheme allowing work outside the country of residence for up to 90 days in any 12-month period.
• Medical cover and dedicated wellbeing support.
• Parental leave, generous holiday allowance, three volunteer days, and four annual wellness days.
• Annual learning budget for professional development.