Account Manager – Owner Success (Hospitality)

Location: Fully remote; availability during UK working hours

Company

hirify.global is a short-term rental and hospitality management company combining technology with hospitality services across the UK, France, Portugal, Spain, and the UAE.

What you will do

• Build and maintain relationships with a portfolio of property owners as their main point of contact.
• Manage owner requests, follow-ups, questions, complaints, and concerns.
• Monitor occupancy, bookings, revenue, and other basic property performance indicators.
• Coordinate with Operations, Guest Experience, Revenue Management, and Finance to resolve owner requests.
• Maintain accurate communication and follow-up records in CRM and internal systems.
• Share owner feedback and identify improvements to satisfaction, retention, and internal processes.

Requirements

• 1–3 years of experience in Account Management, Customer Success, Client Relationship Management, or a similar client-facing role.
• Strong communication, interpersonal, organisational, and problem-solving skills.
• Customer-oriented approach with an interest in satisfaction and retention.
• Basic analytical skills and willingness to interpret property performance data.
• Comfort using CRM systems, spreadsheets, and digital tools.
• Fluent English, written and spoken, and availability during UK working hours.

Nice to have

• Experience managing a portfolio of clients or accounts.
• Background in hospitality, short-term rentals, property management, or SaaS.
• Experience with customer retention, renewals, or account follow-ups.
• Familiarity with HubSpot, Salesforce, or similar CRM platforms.

Culture & Benefits

• Fully remote working environment on a freelance or independent contractor basis.
• Collaboration with an international, multicultural team representing over 60 nationalities.
• Opportunities to develop Account Management, hospitality, property performance, and retention skills.
• Inclusive environment that values initiative, collaboration, and continuous improvement.