Retention Strategist (DTC eCommerce)

Location: Remote in the United States or Canada

Salary: $75,000–$95,000 USD per year, depending on experience

Company

hirify.global is a DTC eCommerce growth agency and Premium Google and Meta Marketing Partner serving established brands across North America and Australia.

What you will do

• Own lifecycle and retention strategy for a portfolio of 6–8 DTC eCommerce brands.
• Manage flows, campaigns, segmentation, SMS, and overall lifecycle health.
• Analyze account data, identify high-leverage revenue opportunities, and build actionable growth roadmaps.
• Brief and direct an email specialist and visual creator within a dedicated execution pod.
• Lead client relationships through reporting, strategy presentations, and performance discussions.
• Collaborate with paid social and Google teams on multi-channel client accounts.

Requirements

• 2+ years of hands-on Klaviyo experience managing DTC eCommerce accounts, including flows, campaigns, segmentation, and deliverability.
• Proven ability to drive measurable retention results for real brands and communicate in commercial outcomes.
• Strong commercial judgment focused on revenue, profit, LTV, repeat purchase rate, CAC payback, and contribution margin.
• Client-facing experience with relationship ownership, strategy presentations, and difficult performance conversations.
• Experience managing or directing a small team or pod, alongside strong project management and communication skills.
• A 2-minute introductory video is required; applications without one will not be reviewed.

Nice to have

• SMS experience using Klaviyo or Postscript.
• Familiarity with Hiro Analytics, Triple Whale, or similar analytics tools.

Culture & Benefits

• Dedicated execution pod that enables focus on strategy.
• Access to Klaviyo, Hiro Analytics, Maverick, Alia, PostPilot, and other industry tools.
• Monthly training and account reviews with DTC marketing and retention practitioners.
• Opportunity for internal advancement while helping build the retention department.
• Work with established brands across fashion, health and fitness, jewelry, beauty, and other sectors.
• Collaborative culture centered on Kaizen, openness, candor, and client-first thinking.