Retention Marketing Strategist (Ecommerce + Klaviyo)

Location: Remote, with full overlap required with North America time zones

Company

hirify.global is a boutique ecommerce agency helping high-performing Shopify brands grow through lifecycle marketing, retention strategy, and creative execution using Klaviyo.

What you will do

• Serve as the main strategic contact for a portfolio of retained ecommerce brands.
• Lead client calls and translate business goals into actionable retention roadmaps.
• Guide planning across email, SMS, loyalty initiatives, and lifecycle campaigns.
• Collaborate with copywriters, designers, and project managers to deliver campaigns and automated flows.
• Analyze campaign and flow performance, identify trends, and oversee A/B tests across segmentation, creative, timing, and offers.
• Turn performance data into actionable insights that improve engagement and long-term retention.

Requirements

• 2+ years of experience in project or account management, client success, or retention strategy within a DTC/ecommerce agency.
• Highly proficient in Klaviyo and experienced with its integration with Shopify.
• Strong understanding of modern DTC technology stacks and retention marketing practices.
• Confidence leading strategy calls, managing deliverables, and providing clear direction.
• Experience using data to inform strategy and drive measurable impact.
• Excitement about using AI to improve strategic and creative efficiency and quality.

Nice to have

• Deep experience with SMS, loyalty, subscription programs, and other third-party retention tools.
• Professional experience with Asana, Figma, and Slack.

Culture & Benefits

• Collaborative, high-performing team of strategists, designers, and copywriters.
• Flexible remote-first/remote-only work schedule.
• 7–10% retirement contribution, with international retirement support available.
• 100% employee premium coverage for health, dental, vision, and disability insurance.
• Three weeks of paid vacation, major holidays, and three personal days.
• 40-hour work weeks and a technology stipend.