Subscription Services Representative (Tokyo)

Location: Onsite at the Tokyo office, Japan

Company

hirify.global is an enterprise data platform company providing secure, real-time data infrastructure for production, DevOps, analytics, and AI workloads.

What you will do

• Manage subscription renewals for an assigned territory, including preparing quotes and optimizing renewal rate, attach rate, and contract term.
• Partner with channel partners and account managers to develop renewal opportunities, resolve issues, and maintain customer relationships.
• Identify at-risk accounts, create mitigation plans, and manage the subscription pipeline and forecast.
• Review installed-base reports, research prior transactions, and prepare renewal recommendations.
• Develop renewal strategies and partner programs with Sales, Marketing, Finance, and Support.
• Track activities in Salesforce and propose process improvements using generative AI and automation tools while following AI, security, and data-protection policies.

Requirements

• 2–4 years of subscription sales or renewals experience and at least 2 years of customer service experience.
• Native-level Japanese proficiency in speaking, reading, and writing is required.
• Practical Salesforce experience and advanced Excel skills; experience with MS Access or SQL.
• Strong communication, organization, time-management, analytical, and problem-solving skills.
• Ability to build credibility across functions and work in an open-office team environment.
• A proven record of success and a bachelor’s degree or equivalent are preferred qualifications.

Nice to have

• Daily conversational English for collaboration with the Melbourne-based APJ team and global colleagues.
• Knowledge of IT, storage, or enterprise infrastructure.
• Installed-base or inventory management experience.
• Experience using generative AI tools such as Copilot, ChatGPT, or Claude, or AI features in CRM systems.

Culture & Benefits

• Work with an international APJ renewals team based in Melbourne and colleagues across Sales, Finance, Support, and Marketing.
• Access learning opportunities in leadership, management, career development, and related areas.
• Flexible time off, wellness resources, and company-sponsored team events.
• Inclusive workplace focused on collaboration, development, and responsible innovation.