Inside Sales Manager (Identity Security)

Location: Tokyo, Japan

Company

hirify.global develops identity-centric security solutions and serves customers in more than 150 countries.

What you will do

• Lead Inside Sales revenue execution for Supplies and HMA/SMA within the Japan Issuance business.
• Manage lead qualification, opportunity creation, renewals, quotations, customer inquiries, and CRM updates.
• Deliver qualified opportunities to Field Sales and improve pipeline conversion, follow-up discipline, and forecast visibility.
• Manage, coach, and develop two Inside Sales Representatives while establishing clear ownership, operating cadence, and escalation paths.
• Document and standardize sales workflows, playbooks, operating manuals, and repeatable processes.
• Lead automation and continuous-improvement initiatives that reduce repetitive work, cycle time, and operational bottlenecks.

Requirements

• Experience in Inside Sales, Sales Operations, Sales Management, or commercially focused customer operations.
• Experience managing revenue execution, pipeline quality, customer follow-up, and sales process discipline.
• Strong commercial judgment, customer orientation, and cross-functional collaboration skills.
• Strong CRM and data-management capabilities, including SFDC or a similar system.
• Experience coaching, prioritizing, managing performance, and establishing team operating routines.
• Native-level Japanese and business-level English communication skills are required.

Nice to have

• Experience in card issuance, card printers, identity, security, or related technology industries.
• Experience improving sales productivity, renewal operations, or customer-response processes.
• Experience managing cross-functional stakeholders in a matrix organization.

Culture & Benefits

• Career development supported through learning-focused initiatives and challenging work.
• Flexible workplace options are available across the broader organization, including remote, hybrid, and on-site arrangements.
• Collaborative environment focused on idea sharing and cross-functional teamwork.
• Culture centered on diversity, inclusion, respect, and global employee affinity groups.