Sr. Renewals Account Representative

Location: Tokyo, Japan; remote sales activities with occasional on-site customer visits

Company

hirify.global is an information management company focused on digital transformation, AI-driven innovation, and enterprise software.

What you will do

• Manage maintenance contract renewals from quote creation and price negotiations through contract closure.
• Identify cancellation risks and implement early interventions to retain customers.
• Promote premium support, version upgrades, extended services, and multi-year contracts.
• Build relationships with customer decision-makers through phone and email communication.
• Collaborate with sales, support, technical teams, and partner companies on account management and joint sales efforts.
• Evaluate partner performance against KPIs and address feedback to improve renewal rates and customer satisfaction.

Requirements

• Experience managing complex customer accounts and building trusted customer and partner relationships.
• Strong communication, collaboration, resilience, adaptability, and problem-solving skills.
• Ability to understand short- and long-term customer needs and develop account strategies.
• Basic English skills for reading, writing, and everyday conversation.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

Culture & Benefits

• Work within a global team of renewal and account management professionals.
• Collaborate across sales, support, technical, and partner organizations.
• Contribute to an inclusive workplace focused on collaboration, innovation, and personal growth.
• Reasonable accommodation is available during the application and recruiting process.