Associate Director, Client Services, UK

Location: London, United Kingdom; hybrid work with teams in the office around four days a week. This is a UK-based role and requires the right to work in the United Kingdom.

Company

hirify.global is WPP's AI-driven media operating unit, combining media, data, partnerships, and the WPP Open marketing platform to deliver personalized campaigns at scale.

What you will do

• Act as a central point of contact for clients and build trusted, strategic relationships throughout the campaign lifecycle.
• Lead campaign and project delivery, including actionable briefs, status meetings, deliverables, deadlines, quality assurance, and risk escalation.
• Oversee campaign financials, revenue forecasting, delivery to budget, reconciliation, invoicing, and utilization.
• Identify opportunities to improve client satisfaction, work quality, innovation, and organic account growth.
• Support and motivate interdisciplinary teams through feedback, mentorship, recognition, and day-to-day leadership.
• Potentially line-manage 1–2 direct reports and coach junior team members.

Requirements

• Strong written and verbal communication, organization, attention to detail, and quantitative reasoning skills.
• Solid knowledge of digital marketing and digital media.
• Experience managing multiple campaigns, meeting deadlines, and coordinating project delivery.
• Strong client relationship, problem-solving, collaboration, and independent working skills.
• Strong financial management skills, including campaign budgets, margin forecasts, invoicing, and financial risk identification.
• Right to work in the United Kingdom and availability for a hybrid schedule with approximately four office days per week.

Culture & Benefits

• Inclusive, open, and supportive environment built around trust, respect, collaboration, and professional development.
• Access to global hirify.global and WPP networks, learning opportunities, employee resource groups, and in-office events.
• Medical, retirement, vision, and dental benefits, with benefits varying by office and country.
• Paid time off, partner discounts, and employee mental health awareness days.
• Accommodation or flexibility can be discussed during the interview process.