CX Account Manager (Portuguese Market)

Location: Barcelona, Spain

Salary: €33,600–€40,400 annual

Company

hirify.global is an AI-powered business software company providing a B2B SaaS platform that connects company operations, people, processes, policies, and data.

What you will do

• Act as the first point of contact for existing customers in the Portuguese market.
• Manage and retain a portfolio of clients by building long-term relationships and understanding their processes and needs.
• Provide after-sales support and answer customer questions accurately and promptly.
• Identify upsell opportunities and generate revenue from existing accounts.
• Use regular video calls to maintain engagement and communicate product updates.
• Identify customer trends and product weaknesses, and help improve customer journeys and the product.

Requirements

• Experience in customer service and sales, preferably in online support.
• Analytical, organized, proactive, and able to multitask.
• Comfort with digital tools and new technologies.
• Interest in the B2B SaaS environment.
• Strong communication and empathy skills.
• Native-level Portuguese and professional English required.

Culture & Benefits

• International, multicultural, inclusive, and fast-growing environment.
• Private health insurance through Alan.
• Wellhub access to gyms, pools, and outdoor classes.
• Language classes, office breakfast, and organic fruit.
• Food discounts, expense-saving benefits through Cobee, and a pet-friendly office.
• Values focused on ownership, continuous learning, collaboration, and rapid growth.