Head of Account Management (Portuguese Market)

Location: Barcelona, Catalonia, Spain

Company

hirify.global is an AI-powered SaaS company that connects company data, people, processes, and workflows to help businesses execute work more effectively.

What you will do

• Own customer retention, renewal, expansion, and customer success targets for the Portuguese market.
• Develop initiatives to increase customer lifetime value, reduce churn, and improve customer outcomes.
• Lead, coach, recruit, onboard, and develop Account Managers.
• Support complex customer situations, escalations, renewal risks, and product-related challenges.
• Design and optimize operational processes using performance data, trend analysis, and root-cause analysis.
• Partner with Product, Sales, Marketing, and Operations to turn customer and market feedback into improvements.

Requirements

• Native Portuguese speaker with direct experience working in the Portuguese market.
• Fluent English communication skills.
• At least 3 years of leadership experience in Account Management, Customer Success, Customer Experience, or a related SaaS function.
• Strong SaaS or technology industry background.
• Experience owning retention, renewals, upselling, cross-selling, and expansion metrics.
• Experience managing customer escalations, churn-risk situations, complex stakeholder conversations, and fast-paced growth environments.

Culture & Benefits

• High-growth, multicultural, and friendly work environment.
• Private health insurance through Alan.
• Wellhub access to gyms, pools, and outdoor classes.
• Expense savings through Cobee.
• Language classes, office breakfast, organic fruit, and complimentary caffeine and tea.
• Pet-friendly workplace and discounts through Nora.