Principal Client Success Manager (SaaS)

Location: Cork, Ireland or Madrid, Spain; up to 25% business travel required

Company

hirify.global provides information management and SaaS solutions for global enterprise customers, with an AI-focused approach to digital transformation.

What you will do

• Manage a portfolio of strategic enterprise customers throughout the full customer lifecycle.
• Build relationships with business, technical, and executive stakeholders.
• Develop and execute customer success plans aligned with business objectives and success measures.
• Drive adoption, engagement, retention, renewals, and value realization.
• Monitor customer health, mitigate risks, and lead Executive Business Reviews.
• Partner with Sales, Services, Support, Product, and Partner teams to improve customer outcomes and identify growth opportunities.

Requirements

• 5+ years of experience in Customer Success, Account Management, SaaS Consulting, or a similar client-facing role.
• Experience managing enterprise customers in a SaaS or cloud environment.
• Proven success driving adoption, retention, renewals, and customer outcomes.
• Strong executive communication, stakeholder management, analytical, problem-solving, and relationship-building skills.
• Strong technical understanding of enterprise SaaS solutions and the ability to translate product capabilities into customer use cases.
• Fluency in English is required.

Nice to have

• Experience with Salesforce, Gainsight, or similar Customer Success platforms.
• Additional language skills such as German, French, Arabic, or Italian.

Culture & Benefits

• Opportunity to contribute to a growing cloud business and customer success function.
• Work with global organizations on complex digital transformation challenges.
• Business travel of up to 25% for customer engagements, strategic account activities, industry events, and internal collaboration.
• Inclusive work environment focused on collaboration, innovation, and personal growth.