Customer Success Manager (Italian Speaker)

Location: Madrid, Spain; hybrid work

Company

hirify.global One is a B2B SaaS product company providing an AI-powered customer engagement platform with customer data, personalization, and journey orchestration capabilities across multiple channels.

What you will do

• Act as the primary customer-facing contact and connect client needs with the platform’s products and features.
• Guide customers in using the technology effectively and monitor adoption and satisfaction.
• Develop account plans and identify opportunities to increase the value delivered to customers.
• Collaborate with engineers, developers, and product specialists to provide technical support.
• Plan strategies to help customers meet their objectives and drive resolution of escalated issues.
• Share market feedback, unmet customer needs, and product ideas with the internal team.

Requirements

• Experience in customer success, account management, strategic consulting, or another customer-facing role.
• Ability to build strong relationships with customers, including executive stakeholders.
• Strong written and verbal communication, listening, project management, and time management skills.
• Ability to work in a fast-paced startup environment and improve outreach and follow-up effectiveness.
• Strong communication skills in English and Italian are required.

Culture & Benefits

• International environment with more than 50 nationalities and a diverse global team.
• Internal training in AI fundamentals, coding, foreign languages, and personal development.
• Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Eligibility-based ESOP participation and referral bonuses.
• Volunteering opportunities, social impact projects, global retreats, and team-building events.