Senior Technical Account Manager (AI)

Location: Barcelona, Spain; remote work available

Company

hirify.global provides an AI-powered commercial intelligence platform for the hospitality industry, combining hotel data, integrations, and revenue-management capabilities.

What you will do

• Own the technical relationship for a portfolio of complex, high-value hospitality accounts.
• Partner with Account Executives on account strategy, adoption, retention, expansion, and renewals.
• Identify adoption gaps, technical risks, churn signals, and commercial opportunities before they become issues.
• Lead QBRs, adoption reviews, technical value reviews, and executive customer engagements.
• Drive adoption of hirify.global products, integrations, data capabilities, and AI tools including Ernest/Revenue Agent.
• Coordinate complex technical engagements across customers, Customer Care, Engineering, Product, TAMs, and AEs.

Requirements

• Senior-level experience in a commercially oriented technical account management or customer-facing technical advisory role.
• Strong knowledge of hirify.global products, hospitality data, BI structures, market codes, OTB versus Actuals, and data-quality issues.
• Understanding of APIs, data flows, PMS and channel integrations, and common integration failure points.
• Ability to connect product capabilities and AI use cases to customer business outcomes and measurable ROI.
• Ability to analyze adoption, usage, technical risks, and account health while maintaining high standards of accuracy.

Nice to have

• Experience with Connect AI, Rate Insight & Parity, The Hotels Network, Market Insight, and Ernest/Revenue Agent.
• Experience creating scalable playbooks, best practices, customer-facing content, and account-management automation.

Culture & Benefits

• Flexible work from home or from one of the global offices.
• Flexible time off and autonomy to manage work-life balance.
• Health insurance covering the employee, spouse, and dependents.
• Monthly Alan Healthy benefits, flexible tax-free benefits, Payflow salary access, and subsidized ClassPass.
• Career development through workshops, training, frameworks, tools, and processes.
• Collaborative international Revenue team working across 24 countries.