CX Account Manager (SaaS)

Location: Barcelona, Spain

Salary: €35,000–€42,000 annual

Company

hirify.global builds AI business management software that centralizes HR, Finance, Talent, Operations, and IT workflows. The SaaS company is headquartered in Barcelona and has more than 1,500 employees across Europe, Asia, Africa, and America.

What you will do

• Manage and grow a portfolio of B2B customers in the Spanish market.
• Identify, develop, and close upselling and cross-selling opportunities across hirify.global products.
• Build consultative customer relationships by understanding business goals, challenges, and new needs.
• Analyze portfolio performance, product adoption, expansion potential, renewals, and churn risks.
• Create account action plans and drive product adoption, retention, and customer value.

Requirements

• At least 1 year of experience managing B2B customer portfolios.
• Experience with upselling, cross-selling, account expansion, commercial targets, and KPIs.
• Ability to analyze portfolios, identify opportunities, and build action plans.
• Proactive, autonomous, results-oriented, and able to manage multiple priorities.
• Strong communication and consultative customer relationship skills.
• Native or professional-level Spanish and professional English required.

Nice to have

• Experience in SaaS, technology, Human Resources, or Payroll.
• Full-cycle B2B sales experience.
• Experience with renewal and retention processes.

Culture & Benefits

• High-growth, multicultural, and friendly working environment.
• Wellhub access, expense savings through Cobee, and language classes.
• Breakfast at the office, organic fruit, and food discounts.
• Pet-friendly workplace and inclusive recruitment practices.
• Values focused on ownership, continuous learning, partnership, and fast growth.

Hiring process

• 30-minute People Interview.
• 30-minute Team Lead Interview.
• One-hour roleplay requiring preparation before the interview.