CX Account Manager Enterprise Spanish Market

Location: Barcelona, Spain

Salary: €34,000–€49,000 annual

Company

hirify.global builds business management software that centralizes HR, finance, and operations workflows for companies of all sizes.

What you will do

• Manage a portfolio of strategic Spanish enterprise customers using regular analysis, data-driven action plans, and proactive account management.
• Drive customer satisfaction, product adoption, retention, upsell, cross-sell, and net revenue growth.
• Build long-term client relationships through regular video calls, product updates, and consultation on customer needs and challenges.
• Identify customer trends, risks, churn signals, and product improvement opportunities.
• Collaborate with Sales, CX, Product, Engineering, and Finance teams.
• Mentor less experienced colleagues and share account management best practices.

Requirements

• 3+ years of B2B Account Management experience.
• Proven success in upsell, retention, net growth, and churn prevention.
• Strong strategic, analytical, organizational, communication, and stakeholder-management skills.
• Experience managing KPIs, data-driven portfolios, and at-risk accounts.
• Spanish fluency at native or proficient level and professional English required.
• Ability to learn new tools quickly and work proactively with a solution-oriented mindset.

Nice to have

• Experience managing key accounts or enterprise-level clients.
• Knowledge of Human Resources, payroll, or HR software.
• Experience optimizing processes or building account management best practices.

Culture & Benefits

• High-growth, multicultural, and inclusive work environment.
• Private health insurance through Alan.
• Wellhub wellness benefits, Cobee expense savings, and language classes.
• Office breakfast, organic fruit, food discounts, and complimentary coffee and tea.
• Pet-friendly workplace with a focus on ownership, learning, collaboration, and inclusion.

Hiring process

• 30-minute People Interview with HR.
• 30-minute Hiring Manager Interview with the Team Lead.
• One-hour roleplay focused on practical account management skills, requiring preparation.