Manager, Customer Growth - Americas (SaaS)

Location: United States; New York Metro Area candidates are prioritized for a hybrid schedule in the NYC office 2–3 days per week. Candidates elsewhere must be located in the Eastern Time Zone (EST).

Base salary: $127,000–$160,000 annually, plus variable compensation.

Company

hirify.global develops a data-driven HRIS platform for mid-size and multinational businesses to connect, engage, develop, and retain employees.

What you will do

• Own Net Revenue Retention and ARR growth across customer segments in the Americas.
• Lead and develop Account Managers and Renewal Managers focused on expansion and retention.
• Evolve the commercial model using AI-driven insights and innovative sales strategies.
• Maintain forecasting accuracy and pipeline health through Salesforce, Clari, and MEDDPICC.
• Partner with Customer Success, Product, and Marketing to reduce churn and create growth opportunities.

Requirements

• 4+ years of progressive SaaS Account Management experience with consistent portfolio growth.
• 3+ years of experience managing an Account Management team with measurable growth and retention results.
• At least 2 years of experience with the MEDDPICC sales methodology.
• Experience using Clari for forecasting and pipeline inspection, plus strong Salesforce proficiency.
• Experience creating and driving adoption of AI-driven tools for prospecting, qualification, and outreach.
• Expertise in value-led selling, product bundling, sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.

Culture & Benefits

• Hybrid working model for Bobbers in the NY metro area, with remote teammates across the country.
• Temporary work from anywhere for up to 2 months per year after 6 months.
• Competitive compensation, comprehensive benefits, and pre-IPO equity.
• Medical, dental, and vision coverage from day one, plus a 401(k) with a 3% company match.
• Paid time off, company holidays, wellness support, home office allowance, and paid social impact days.
• In-person and virtual team events, with a dog-friendly NYC office.