Senior Product Manager (Senior Customer Journey Expert), Credit Cards

Формат работы

onsite

Тип работы

fulltime

Грейд

senior

Английский

Страна

Australia

Вакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:

TL;DR

Senior Product Manager (Senior Customer Journey Expert), Credit Cards (Credit Cards): Leading the strategic transformation of ING's in-life credit card engagement strategy with an accent on eMOB and lifecycle programs, customer propositions, and interchange reform. Focus on redesigning engagement journeys, using customer insights and commercial analysis to drive activation, retention, customer value, and portfolio investment decisions.

Location: Sydney, Australia

Company

ING is a banking organisation focused on making financial services simpler and more rewarding, with an inclusive and supportive culture.

What you will do

Lead the strategic overhaul of the in-life credit cards engagement strategy and customer engagement transformation program.
Redesign and optimise eMOB and lifecycle engagement programs to drive activation, usage, retention, and customer value.
Develop and deliver proposition enhancements responding to interchange reform and evolving customer expectations.
Partner across Product, Marketing, Data, Digital, and Operations to deliver customer-centric growth initiatives.
Use customer insights, market trends, and commercial analysis to shape portfolio strategy and investment decisions.

Requirements

Proven experience in credit cards, payments, loyalty, customer engagement, portfolio management, or proposition development.
A strong track record of building and executing in-life customer strategies that drive growth and engagement.
Strategic thinking and the ability to translate complex challenges into clear, actionable plans.
Commercial mindset with the ability to leverage data and insights to influence decision-making.
Exceptional stakeholder management skills and the ability to drive outcomes across a complex organisation.

Culture & Benefits

12-month fixed-term contract in a full-time position.
Discounted ING health insurance.
An additional Rest Day to support wellbeing.
An IMPACT day to volunteer on approved sustainability activity.
Inclusive, supportive, and flexible culture that values individuality, development, and belonging.

Hiring process

Applications close Thursday 5 November.
Existing employees applying internally are generally expected to have been in their current role for at least 12 months; this may be waived in special circumstances after consultation with the manager.
Application support and adjustments are available on request.

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