Service Delivery Manager (Managed Network Services)

Location: Carlsbad, California, United States. US citizenship and an active DoD Secret clearance are required. Travel up to 15% may be required.

Salary: $94,500–$149,000 annually. For specific locations in San Jose, the San Francisco Bay Area, and the New York City metropolitan area, the range is $117,000–$176,000 annually.

Company

hirify.global delivers global communications and managed connectivity solutions for consumers, businesses, governments, and military organizations.

What you will do

• Own tenant onboarding from contract award through service activation, accreditation evidence handoff, operational acceptance, and steady-state operations.
• Execute and evolve the managed network service catalog, including tenant offerings, service descriptions, pricing inputs, and delivery sustainability.
• Manage tenant SLAs covering backbone and boundary availability, latency targets, incident response, reporting, and corrective actions.
• Serve as the primary delivery interface for DoD mission owners, program offices, and operational users.
• Coordinate platform capacity, anchor site resources, engineering bandwidth, onboarding milestones, and delivery risks across concurrent tenants.
• Produce SLA scorecards, onboarding updates, service health reports, quarterly reviews, and continuous-improvement inputs.

Requirements

• Service delivery management experience for a managed service, platform, or network product with paying customers and contractual SLAs.
• Direct experience owning customer onboarding from contract award through operational acceptance.
• Working fluency in managed network and cloud services, including SD-WAN, cloud infrastructure, and FedRAMP/CMMC compliance concepts.
• At least 5 years of experience in service delivery management, service operations, or technical program delivery in defense, federal, SATCOM, or telecom environments.
• Bachelor’s degree in a technical, business, or related field.
• US citizenship and an active DoD Secret clearance are required.

Nice to have

• Experience delivering FedRAMP-authorized or IL4/IL5 managed services to DoD customers.
• Experience with multi-tenant network or IaaS/NaaS commercial models, subscription tiers, and capacity pricing.
• Experience with network operations centers, security operations centers, AWS GovCloud, or classified cloud services.
• ITIL, PMP, SAFe, or equivalent service management and delivery certifications.
• TS/SCI clearance, SATCOM experience, or tactical network service delivery experience.

Culture & Benefits

• Work within an inclusive environment focused on global connectivity and positive impact.
• Collaborate across systems engineering, network operations, security, compliance, program management, and finance.
• Compensation may include additional cash or stock incentives.
• Benefits may include medical, financial, and other wellness-focused offerings.