Senior Manager, Strategy & Operations, Client Success (Healthcare)

Location: New York, NY, USA — hybrid, with three days in the office per week

Salary: $165,000–$180,000 base pay annually, plus an annual bonus

Company

hirify.global is a specialty care platform that connects people with leading specialists for surgery, cancer care, infusions, and other treatments while helping employers reduce healthcare costs.

What you will do

• Partner with Client Success leadership as a strategic and operational thought partner.
• Shape Client Success strategy through growth targets, client segmentation, account assignments, quotas, and cross-functional plans.
• Establish OKRs, KPIs, operating cadences, renewal and upsell forecasting, and performance reporting.
• Build customer health models using qualitative and quantitative data to identify churn risks and expansion opportunities.
• Lead cross-functional initiatives with Strategy & Operations, Sales, Marketing, Network, and technology teams.
• Define Salesforce and data requirements and coordinate successful implementation with GTM Systems.

Requirements

• 5+ years of relevant professional experience.
• Deep analytical skills, strong attention to detail, strategic thinking, and structured problem-solving ability.
• Excellent organization, persistence, follow-through, and proactive communication.
• Ability to operate effectively in a dynamic, high-growth environment with ambiguous problems.
• Ability to work in a hybrid arrangement in New York, with three days in the office each week.

Nice to have

• Three or more years of investment banking or management consulting experience.
• Experience in healthcare, employer benefits, business operations, or Client Success.
• Experience using AI to streamline and improve workflows.

Culture & Benefits

• Medical, dental, and vision insurance.
• Short- and long-term disability and life insurance.
• 401(k) with company match.
• Paid time off and paid parental leave.
• Culture emphasizing logic, inclusion, grit, humanity, integrity, and collaboration.

Hiring process

• Apply for the role; a Talent Acquisition team member will follow up regarding the interview process.