Operations Manager, Global Strategic Accounts

Location: Remote (United States); candidates may also be based in Europe or must consistently work hours overlapping with EMEA and APAC teams.

Base compensation: $130,000–$160,000 per year, plus potential performance bonus and equity.

Company

hirify.global develops AI-powered behavior change technology focused on improving productivity, wellbeing, and mental resilience.

What you will do

• Lead, onboard, develop, and manage a distributed team of Wellbeing Coordinators and contract Health Coaches.
• Coordinate campaigns, webinars, live events, coaching, fitness classes, employee communications, and community activities across regions.
• Assign coaches, manage scheduling and coverage, and track team availability, utilization, and delivery capacity.
• Build and maintain delivery standards, operational playbooks, templates, checklists, trackers, and escalation paths.
• Resolve day-to-day delivery issues and coordinate with Program, Account, Coaching Operations, People, Legal, IT, and Security stakeholders.
• Monitor service quality, participant feedback, and team performance to improve workflows and the participant experience.

Requirements

• Bachelor’s degree from an accredited college or university.
• At least 5 years of experience in program or service delivery operations, including at least 3 years of direct people management.
• Based in Europe or able to consistently work hours overlapping with EMEA and APAC teams.
• Experience leading and developing distributed teams across regions or time zones.
• Experience overseeing ongoing client programs with multiple activities, stakeholders, and delivery commitments.
• Experience coordinating contractors or specialized service providers, planning team capacity, and using service data and participant feedback to improve delivery.

Culture & Benefits

• Mission-driven work focused on improving health, productivity, and mental resilience.
• Supportive, human-centric culture with wellness benefits.
• Medical, dental, and vision coverage.
• 401(k) program with company match.
• Generous paid time off, including additional Thrive Time after major projects or intense work periods.
• Competitive total compensation including salary, performance bonus, and equity.