Solutions Engineer, ITSM

Location: United States; remote work available

Base pay: $114,300–$179,779 per year, depending on geographic pay zone. Additional benefits, bonuses, commissions, and equity may apply.

Company

hirify.global develops cloud software and artificial intelligence-enabled solutions that help teams collaborate and manage different types of work.

What you will do

• Specialize in hirify.global ITSM offerings and design, implement, and optimize solutions for enterprise customers.
• Work with enterprise sales teams and channel partners to understand customer needs and shape account plans.
• Investigate customer pain points and map business and technical requirements to hirify.global capabilities.
• Deliver presentations, product demonstrations, and enterprise proof-of-concept engagements.
• Collaborate with cross-functional teams and product management to improve customer outcomes and provide product feedback.

Requirements

• 5+ years of experience working with mid-market or enterprise customers in a presales capacity.
• Experience selling ITSM solutions and helping customers manage and deliver IT services.
• Excellent communication and presentation skills for executive and technical audiences.
• Ability to interpret complex business problems and develop value-based solutions.
• Customer-centric mindset with experience building executive relationships and coordinating internal teams.

Culture & Benefits

• Remote-first, office-based, and hybrid work options are available where hirify.global has a legal entity.
• Virtual interviews and onboarding support a distributed-first working model.
• Health coverage, paid volunteer days, wellness resources, and other benefits are offered.
• Employees collaborate across teams, share knowledge, and receive opportunities for continuous growth.