Order Management Lead

Location: Pinetops, North Carolina, United States; onsite

Company

hirify.global develops electrification and industrial solutions that help industries operate more efficiently and sustainably.

What you will do

• Manage resolution of customer order, technical, payment-related, and service issues.
• Lead post-sales support and customer claims management, ensuring factory-related issues are addressed.
• Coordinate order changes, order completion, expediting requests, credit management, tracking, communications, account blocks, and suspensions.
• Work with internal and external stakeholders to provide complete solutions and improve customer satisfaction.
• Analyze forecasting, pacing, and other statistics to identify and implement process-efficiency improvements.
• Collect and archive order documentation and record process assumptions and decisions in company systems.

Requirements

• Bachelor’s degree in business, engineering, or a related field.
• 5+ years of relevant experience in a customer service-focused role.
• SAP experience required.
• 1–2 years of leadership or supervisory experience.
• Already have work authorization permitting employment with hirify.global in the United States.

Culture & Benefits

• Opportunity to develop skills, shape a career path, and take on impactful challenges.
• Supportive environment focused on individual ideas, energy, and ambition.
• Equal employment opportunity and affirmative action employer.