4 дня назад
Retention Account Manager (SaaS/Automotive)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Retention Account Manager (SaaS/Automotive): Retaining at-risk customer accounts, recovering past-due balances, and protecting recurring revenue through high-volume outbound engagement with an accent on customer negotiation, collections, and CRM-driven follow-up. Focus on preventing churn to competitors, progressing accounts through retention stages, and meeting strict activity, conversion, and SLA targets.
Location: Mitikah, Mexico City, Mexico; office-based
Company
provides data and software services supporting the vehicle lifecycle, homes, and digital identities across more than 90 countries.
What you will do
- Contact accounts at risk of cancellation and position ’s value to prevent churn to competitors.
- Recover past-due balances and secure payments during customer interactions.
- Conduct high-volume outbound activity through calls, voicemails, and email follow-ups.
- Maintain multi-touch follow-up cadences and track account statuses from risk through retention or closure.
- Update Salesforce CRM records and collaborate with Billing, Customer Experience, and Support to resolve account issues.
- Follow operational processes, service-level agreements, and daily activity targets.
Requirements
- Experience in account management, customer retention, collections, or customer success in a high-volume environment.
- Strong communication, negotiation, objection-handling, and problem-solving skills.
- Ability to consistently meet daily KPIs and activity targets.
- Strong organisation and follow-through when managing multiple accounts.
- Proficiency with CRM tools, preferably Salesforce, and Microsoft Office.
- Resilient, adaptable, customer-focused, and results-driven approach.
Nice to have
- Bilingual English and Spanish communication skills.
- Experience in SaaS, subscription, automotive, or vehicle repair industries.
- Previous collections or accounts receivable experience.
Culture & Benefits
- Performance-driven environment focused on customer retention and revenue protection.
- Success is measured through retention, collections conversion, payment follow-up, and case-closure metrics.
- Daily activity expectations include approximately 37 calls, 26 answered calls, 11 voicemail follow-ups, and 14–15 successful collections.
- Business impact includes protecting recurring revenue, saving accounts from cancellation, and recovering past-due balances.
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