Customer Success Manager (SaaS)

Location: Mexico / Mexico City; Remote

Company

hirify.global provides a software platform that helps organizations manage customer operations and achieve measurable business outcomes.

What you will do

• Manage a portfolio of approximately 30–35 customer accounts across North America.
• Develop customer success plans, engagement cadences, and adoption strategies aligned with customer business objectives.
• Analyze customer health scores, product usage, and engagement trends to identify retention risks and growth opportunities.
• Develop mitigation plans and coordinate with Sales, Product, and other internal teams to support renewals and customer outcomes.
• Deliver business reviews and personalized communications for users, stakeholders, and executive leaders in English and Spanish.
• Maintain account and success plans in Salesforce and create scalable reporting, workflows, and communication frameworks.

Requirements

• 1–2+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally in B2B SaaS.
• Experience managing customer portfolios, driving adoption and retention, and developing success plans.
• Ability to analyze customer health, product usage, business objectives, and engagement data to create actionable plans.
• Professional fluency in English and Spanish, with confident communication in both languages.
• Experience using Salesforce or a similar CRM to manage account plans, health information, and engagement records.
• Strong organization, prioritization, communication, and process improvement skills.

Culture & Benefits

• Remote work based in Mexico / Mexico City.
• Cross-functional collaboration with Sales, Product, and Customer Success teams.
• Work across different industries, customer personas, regions, and cultural environments.
• Opportunity to build scalable processes and contribute to the development of the Customer Success organization.