Onboarding Manager (SaaS)

Location: Remote in Mexico; Eastern time zone business hours required

Company

hirify.global provides an AI-powered online studio for high-quality podcast and video recording, 4K video capture, and fast editing.

What you will do

• Lead live onboarding and training sessions for new customers.
• Educate existing customers about new features and updates to increase platform value.
• Create and maintain customer-facing training decks, guides, and workshops.
• Collaborate with Sales and Customer Success on customer handoffs and a cohesive experience.
• Support onboarding and ongoing training for new Customer Success hires.
• Identify customer needs and milestones, drive first value, monitor customer health, and address churn risks.

Requirements

• 2+ years of experience in a customer-facing role, ideally in onboarding, training, or Customer Success within a SaaS environment.
• Ability to explain technical concepts clearly and engagingly.
• Experience creating and delivering training content and materials.
• Strong organizational skills and the ability to manage multiple projects and deadlines.
• Confidence facilitating live virtual training sessions.
• Proactive, customer-focused approach with a strong interest in helping and educating others.

Culture & Benefits

• Remote work arrangement based in Mexico.
• Cross-functional collaboration with Sales, Customer Success, Product, and Marketing.
• Opportunity to influence customer satisfaction, adoption, and retention.