Customer Success Manager (SaaS)

Location: Remote within Mexico; locations listed include Mexico City, Monterrey, and Guadalajara

Company

hirify.global is a women-led Certified B Corporation that designs and delivers volunteering programs for global companies through vetted nonprofit partners in more than 100 countries and 40+ languages.

What you will do

• Manage and grow strategic enterprise accounts through tailored account plans, utilization programs, and client off-site meetings.
• Lead strategic client initiatives and coordinate cross-functional teams, timelines, and deliverables.
• Support Sales with renewals and negotiations while improving retention and reducing churn.
• Advise executive stakeholders on social-impact and partnership strategy, while mapping and engaging multiple account stakeholders.
• Own utilization reporting, impact reporting, executive business reviews, and end-of-program recaps using account data.
• Resolve account issues and lead cross-functional improvement projects that improve program quality and scalable customer-success operations.

Requirements

• 4+ years of experience in Customer Success, Account Management, Sales, Partnerships, or another client-facing, quota-responsible role.
• Experience in a fast-paced startup environment, particularly enterprise SaaS.
• Ability to demonstrate value through customer stories, data, and insights, and to build utilization views or executive business review narratives independently.
• Strong organization, communication, presentation, interpersonal, and problem-solving skills.
• Experience working across teams without direct authority, driving improvement projects, and managing multiple stakeholders within an account.
• Competence with HubSpot, Gong, Slack, Monday.com, and similar sales or internal communication tools.

Culture & Benefits

• Remote role within Mexico in an inclusive, purpose-driven startup culture.
• Unlimited PTO, holidays, birthday off, and unlimited Social Impact Time Off.
• Annual paid holiday break between Christmas and New Year’s Eve.
• Mission-aligned company events and volunteering opportunities.
• Competitive salary and accelerated career and personal growth.