Customer Success Engagement Representative (HR Tech)

Location: Remote Mexico; candidates must reside in Mexico.

Company

hirify.global builds software that simplifies operations across legal, risk, compliance, and HR functions for organizations worldwide.

What you will do

• Contact employer groups through high-volume outbound calls and schedule platform demonstrations.
• Maintain a full onboarding demonstration pipeline through proactive outreach to new clients.
• Coordinate onboarding with implementation and account teams to ensure accurate setup and provisioning.
• Set up and edit partner portals, including custom branding and other configuration changes.
• Assist with bulk user and client uploads, technical integrations, and administrative role changes.
• Track information in Salesforce and internal tools, report KPIs, and share product feedback with cross-functional teams.

Requirements

• At least one year of experience in customer service, telemarketing, administration, or sales is preferred.
• Excellent interpersonal, verbal, and written communication skills, including active listening and adaptability.
• Customer service skills, professional empathy, and the ability to handle difficult situations.
• Computer proficiency, including Microsoft Office, email, internet, and CRM systems such as Salesforce.
• Ability to manage a high volume of phone communication and multiple priorities independently and collaboratively.
• Associate's degree or an equivalent combination of education and experience.

Nice to have

• High-volume phone outreach experience for new business generation or awareness campaigns.
• Experience with Nooks, Orum, or similar auto-dialer technology.
• Experience with Outreach, SalesLoft, or similar sales engagement technology.
• Experience in insurance, healthcare, or HR technology.

Culture & Benefits

• Globally distributed, diverse, and inclusive work environment.
• Opportunities for learning and individual professional growth.
• Combination of entrepreneurial pace and enterprise-level investment.
• Collaboration with Account Management, Customer Support, Product, Advisory Services, Marketing, and Customer Success teams.