Account Manager (Automotive Software)

Location: Mitikah, Mexico

Company

Global provider of data and software services for the vehicle lifecycle, homes, and digital identities, serving partners and customers in more than 90 countries.

What you will do

• Manage customer relationships and accounts within an assigned territory.
• Analyze customer trends and opportunities to generate revenue and grow the customer base.
• Monitor customer satisfaction, reinforce loyalty, and resolve complaints and escalations efficiently.
• Communicate new products and services while driving cross-selling, adoption, and customer value.
• Build profitable relationships with key customers and oversee customer relationships managed by the team.
• Collaborate with organizational managers and internal departments on strategic customer plans.

Requirements

• Three or more years of experience in account management.
• Bachelor's degree preferred but not required.
• Strong analytical, communication, negotiation, organization, and presentation skills.
• Experience with prospecting, lead generation, cross-selling, customer escalations, and conflict resolution.
• Ability to work as a team player in a fast-paced, quota-driven environment.
• Experience with Salesforce and ChurnZero is a plus.

Culture & Benefits

• Work in an innovative, fast-paced, and evolving environment.
• Use and learn new technology, communication, and automation tools.
• Collaborate across teams and departments to support customer and business outcomes.