Non-Technical Dealer Support Representative (Multilingual)

Location: Tempe, Arizona, USA

Company

hirify.global is a global powersports company developing off-road vehicles, snowmobiles, boats, motorcycles, electric vehicles, parts, garments, and accessories.

What you will do

• Communicate with dealers to understand needs and provide guidance across products, systems, and programs.
• Manage dealer contacts with urgency, setting clear next steps and resolution timelines.
• Research issues, solve problems, and facilitate dispute resolution between dealers and internal teams.
• Use hirify.global systems, tools, and vendor resources to identify solutions and meet performance metrics.
• Coach dealership personnel on productivity, profitability, and customer experience.
• Act as a subject matter expert, document processes, and propose improvements to dealer sentiment and owner satisfaction.

Requirements

• Bachelor’s degree preferred, or equivalent experience.
• At least two years of B2B or B2C experience.
• Strong problem-solving, critical thinking, prioritization, communication, and follow-through skills.
• Proficiency with Microsoft Outlook, Office Suite, and SharePoint.
• Bilingual proficiency in Spanish or French is preferred.
• Experience in powersports or automotive dealerships is preferred; Microsoft CRM, Showcase, and AS400 experience is a plus.

Culture & Benefits

• Full-time employment in an agile working environment with challenging assignments and responsibility.
• Competitive compensation with a profit-sharing plan.
• Employee ownership through company contributions to an Employee Stock Ownership Plan and discounted stock purchases.
• 401(k) matching, financial wellness education, and consultation.
• Health, dental, vision, life, disability, wellness, paid time off, and gym reimbursement benefits.
• Paid volunteer time through the hirify.global Foundation and hirify.global Gives.