Arbitration Coordinator (Automotive)

Location: Mesa, Arizona, United States

Company

hirify.global is a technology, data, and innovation company operating a digital marketplace for wholesale used vehicles.

What you will do

• Distribute incoming arbitration claims, answer phone calls, and assign online customer cases.
• Request, review, and evaluate evidence such as photographs, estimates, and witness statements from both parties.
• Investigate customer arbitration claims and coordinate fair resolutions.
• Interpret and apply hirify.global terms and conditions impartially.
• Communicate with customers and dealers about claim validity, arbitration status, timing, and applicable rules.
• Prepare case resolutions, summaries, and comments in the CRM database while collaborating with arbitration and sales teams.

Requirements

• High school diploma or equivalent.
• Experience in dispute resolution, automotive, mechanical, or body shop environments.
• Strong verbal and written communication and report-writing skills.
• Working knowledge of Google Sheets, Docs, and Gmail.
• Strong dispute-resolution orientation, attention to detail, and organizational skills.
• Work location: Mesa, Arizona, United States.

Nice to have

• Bachelor’s degree.
• Auto auction experience or knowledge of automobile brands and equipment.

Culture & Benefits

• Medical, dental, and vision benefits with employer HSA contributions and FSA options in the United States.
• Immediately vested 401(k) with company match in the United States.
• Paid vacation, personal, sick, maternity, and paternity leave.
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D coverage.
• Tuition reimbursement, employee assistance support, and opportunities for career growth and internal promotion.