Customer Service Representative

Location: Hybrid, requiring 3 days per week in the Raleigh office; U.S. Person status required

Company

hirify.global provides a cloud-based cybersecurity platform that automates security operations, auditing, compliance, and protection for IT systems and web applications.

What you will do

• Process customer service, administrative, and technical requests through phone and email.
• Create, update, and maintain customer accounts based on product usage.
• Process and provision new business, renewal, and upsell requests.
• Coordinate Scanner Appliance logistics, including global shipments, tracking, and RMAs.
• Maintain and update Standard Operating Procedures in the Customer Support Wiki.
• Collaborate with Technical Support, Finance, Sales, Alliances, and Operations to resolve customer and partner requests.

Requirements

• At least 2 years of relevant customer service or customer-facing experience.
• Must be willing to work day and night shifts to support global requests.
• Experience with international and domestic shipping procedures.
• Strong customer service, organizational, communication, problem-solving, troubleshooting, and analytical skills.
• Proficiency with Google Apps, Microsoft Word, Microsoft Excel, web browsers, and general computer networking concepts.
• Must be a U.S. Person; certain work must be performed by a U.S. citizen on U.S. soil.

Nice to have

• Experience with purchase order or sales order processing.
• Knowledge of CRM applications, especially NetSuite or Salesforce.
• Experience in a SaaS environment.
• College education in a technical, accounting, or foreign trade field.

Culture & Benefits

• Full-time hybrid work arrangement based in Raleigh.
• Collaboration across customer-facing and operational departments.
• Work in a highly secured environment supporting a global customer base.
• Dynamic, fast-paced workplace focused on teamwork, integrity, and customer satisfaction.